Empowering Contact Centers for Seamless Support
 
TeleVox Agent Chat streamlines contact center support access empowering both customers and staff for a smoother experience. By facilitating real-time, conversations through web-based secure channels, it enhances efficiency and patient satisfaction while reducing inbound call volumes.

Elevate your contact center.

TeleVox Agent Chat 

Discover how TeleVox Agent Chat can revolutionize your contact center operations by reducing call volumes, enhancing staff efficiency, and improving patient satisfaction. Empower your team and delight your patients with seamless support access. 

 

Happier, healthier patients. 


Redefine Patient Satisfaction

In today's digital age, patients demand resolutions at their fingertips. TeleVox Agent Chat answers the demand for omni-channel and self-service healthcare engagement, setting the standard for easy and convenient access to information. 

-Omni-channel options 
-Healthcare accessibility
-Self-service 
-Ease of use
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Streamline support for your staff.  

Improve Your Contact Center Experience

Discover the multitude of advantages that TeleVox Agent Chat offers to your contact center, elevating both staff productivity and patient satisfaction.

  • Reduce inbound calls
  • Boost staff productivity
  • Optimize call metrics
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Connect Patient with Your Staff via Web or SMS!
 

The chat link can be added to any message.

Use-Case Examples:

- Referral outreach

- Manage appointments

- Pay bills

- Care Gaps 

And more.. 

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Ready to Transform Your Contact Centers?

Fill out the form below and a specialist from our team will be in touch! 

West has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America. West is controlled by affiliates of certain funds managed by Apollo Global Management, LLC. For more information, please call 1-800-841-9000.

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